Customer Letters and Testimonials

Hi Ian

First of all I wanted to say it's been great dealing with you over the purchase, not just because of the deal you did, but the professional manner in which you have handled everything - thank you!

I would also like to say what a really helpful and polite lad the delivery driver (Aaron?) is - he really projects a great image for Dobles.

The bike looks terrific as you say, with the orange seat cowl and silver hugger.

Could you also give me the email address for Mike Doble as I'd like to drop him a note about my experience with you guys?

Thanks again,

Pete

Hi Paul,

Just got my bike. You have another very satisfied customer. Thanks for everything and great professionalism in your work. Thanks gain to you and all people involved. Best Regards,

Joe Marsh

Ian Gladman is always friendly, relaxed and helpful . Very easy to deal with.

I also like the atmosphere in the shop.... No high pressure pestering, just motorcycle enthusiasts! Excellent...

Hi Paul,

!!!!!!!YOU GUYS MADE IT DEAD EASY!!!!!!!

Had the CBF1000 for almost 3 weeks now and decided it was about time to email in with some comments. On how I've felt after buying my 1st new bike in 23 years!

1st It was the website that attracted me and even 'Her indoors' told me to pick up the phone and make the call!

2nd All questions were answered honestly on the phone call and at no time did I feel under pressure.

3rd I decided to visit to look and see for myself. Again you showed me both bikes I was interested in, gave me a bloody good deal on both and let me decide. Again my decision and no pressure, accessories and delivery discussed. Bike Sold !! If you remember I was quite stunned at how quick we had done the deal and asked "Is that it?" Yes was the reply what more do you want?

4th Delivery was brilliant, Control's etc ran through even though it was getting late in the day and your guy (Tony) had 170 miles to cover before he got home, it was as if I was just around the corner. No question was problem.

5th The new Honda is so comfortable even 'her indoors' was tempted out for a run last Sunday at just above freezing point!!

Pass on my Thanks to all at Doble's who where involved. I've been mentioning you guys to whoever I can at every opportunity. Including my bike/your logo on my laptop's desktop much to the annoyance's of my other motor trade customers!!! But as I say to them " You need to be the best to get on my screen!"

Regards

Phil Harvey

I bought my third bike from you last week, and got the same excellent service as usual. All of Dobles staff are very friendly and approachable, plus very informative, all of my questions were answered and the bikewas well presented and shiny too!!!!

It was bloody brilliant, and my wife thinks so too, much better a ride for a pillion than my RR7 Fireblade!

I do wish you were neearer to Portsmouth, I'd get you to do my servicing.

As for your web-site... I am an IT Manager responsible for my employers website so I have good knowledge on this topic. Your website is much better by far than many dealers websites. Easy to follow links and up to date content.

I have recommended you to many of my friends and work colleagues. Paul is a great salesman, but everyone I've met at Dobles has always beenvery helpful and friendly.

Steve Hyson

Peter Leech was most helpful in handling my part exchange, (ST1100 for ST1300-05 reg). I felt a valued customer throughout and was very impressed with service. I also took the extended warranty and found Rob May most knowledgeable and helpful.

I also spent £1,000 on new clothing and helmets, including an Autocom system- Nick was most helpful in trying to fulfill my needs and even if I did spend more than planned, I have no regrets with the purchases.

Overall, having dealt with 3 sales staff, I found them all very helpful and all 3 made me feel like a valued customer. Based on my experience I would recommend to others and will certainly be coming back to Dobles for my next bike as even though I spent more than I had planned, customer service is more important to me.

Hi Ian,

Customers are always quick to moan when things go wrong but not so quick when it comes to heaping praise for good service from any company.

I would like to say how pleased I am with the recent service shown to me by Doble's when things did unfortunately go astray. I thought here we go again, more problems but with a different company name. How wrong I was, you and the team there at Doble's not only provided an after sales response the like of which I have never experienced before but with a standard of work that met and exceeded my best expectations.

Special thanks must go to you for over-viewing the project and grateful thanks to the person or persons responsible for repairing my bike to a very high standard , it looks so much better than it did with no signs of the previous problems reoccurring.

Please past on my gratitude to those concerned, I can now use my bike for my instructional work with a great deal of pride.

Once again many thanks.

Best Regards

Roy Marks

Learn2Ride Motorcycle Training.

Dear Paul, The bike is performing very well and I would like to thank you for an excellent and welcoming service I received from you and your staff. Thank you. Steve Parish

Hello Paul,

My wife informs me that you rang yesterday to check if everything was OK with the delivery of the CB1300. The bike was delivered safely, the driver was very courteous and helpful and I have no complaints on that score. I was also very happy with the service I received from Doble's in general and from you in particular. In fact one of the reasons that I checked first with Doble's when I was looking to change my bike was that I had dealings with you in the past and was treated very well on that occasion.

I hope that the BMW is more or less what you expected; I'm sure someone will have many hassle-free miles from it. regards,

max

Many Thanks to Ian Gladman for a first class attention to detail and excellent communications. So sadly lacking with other dealers, it was a refreshing change to feel the most important customer ever. Great. Well done Ian. Looking forward to my next bike!

Excellent service. It took 2 phone calls and 1 visit to purchase the new bike I wanted at a great price. Very efficient. As I am not new to motorcycling the hand over was swift but with all I needed to know. The best deal, service and easiest purchase of a bike I have ever made. Hopefully the after sales service will be as outstanding!. Thanks Gareth

Internet Purchase of used bike and part exchanged old bike - whole experiance quick and easy. Peter was pleasant and helpful - Phone calls / emails were returned! Take note other bike dealers!

To the directors,

Thank you for the service you gave me on buying my new bike, Mike Edwards dealt with it and I found him, a breath of fresh air , well done.

I would buy from him again, and Doble so far so good.

I think Mike should get a extra bonus anjd I am sure he will be selling much more after my Motor Cycle News Advert for him and Doble. Thank you

Mike Edwards is great and he was never to busy to chat about anything about my bike. Top marks to him and Pete

Dobles is by far the best people to buy a bike from. I WILL be using them again when its time for another bike.

I visited the web site every day and went through the bikes a few times. It is a site that I use and the Dobles name is a name you can trust and you get a good deal.

Lastly I would like to thank everyone at Dobles for everything that you have done for me. Big thanks to Mike Edwards for everything you have done will but you a pint if we meet, Also Rob and Pete (with the DEEP voice) you are a credit to Dobles and you should all get a "pay rise" All the best Robert Ramsay

Just a note to say thank you for the time and effort you spent with me on helping me decide on the next new bike. I was really impressed with the efforts and how you helped me make the correct choice.

Thank you for the teas and coffee too and the hob nobs chocolate too, I think you should get an extra bonus from your boss for the sale and a well done as its customers that keep coming back for more like me when you get good service.

I found the showroom very inviting, and the staff friendly and not pushy, but knowledgeable.

I know I am very fussy about the condition of my bikes and hope she will be polished to perfection when I pick her up. I will have to get new carpet for her to sit on and special covers I have heated and ready for her.

So thank you Mike Edwards, see you after my break

Mr Stanley and his NEW CB1300S Faired RED & WHITE.

I have purchased bikes from George Whites and Honda Reading. Doble Motorcycles is by far the best. Excellent service from start to finish "Excellent" just about sums it up. Paul Doble made the transaction very clear and straight forward and was a pleasure to do business with. I will certainly be telling my friends about the fantastic service dobles motorcycles provide. Deliver driver was pleasant and handling my new bike with care. I will be coming back to you when i change my bike in the future. many thanks.

I would like to add a big thankyou to the way Peter Leech dealt with my Fireblade purchase and trade in of my BMW G.S all dealings were done over the phone a method I've never done before but after this level of service I'll have no problems doing it again with Dobles. The delivery service was also top class the guy himself got a thankyou in person. Thanks again, 10 out of 10! One happy customer from Leicestershire. Shame I live so far away

I can honestly say that at the age of 50, my dealings with your staff have without doubt been the best I have experienced - well done!

My personal thanks to Paul Stiles- a really excellent service that has made my life very easy.( apart ofcourse having to part with the money)Best of luck for the year ahead!

Peter Leech is a credit to the store. Very well knowledged and enthusiastic. Best salesperson I have met in a long time. Had a few laughs in between the paperwork, and made the whole experiance more enjoyable. Many thankx.

Dear Paul,

Re: Purchase of Honda Varadero

I just want to say to you that I have now brought many new bikes from you over many years and during that time I have found you and your Staff always friendly and responsive to my needs whether it is buying a bike, equipment or arranging a Service. I also welcome the fact that when I talk buying and selling figures with you I know that it is not worth trying to haggle because your prices are keen on both parts of the deal.

To summarise I cannot ever envisage me ever getting any other bike than a Honda because a Honda is reliable, good value and backed up by a superb dealership. Please do not hesitate to use this letter as a testimonial and just to clarify I am not in any way related to either you or any members of your Staff.

At the moment, given how much I like my new bike so much I cannot imagine me buying another for at least four years but then again you know how we bikers can change our minds about what we want so you never know.

Whether it is four years or sooner rest assured that if I do need to change my bike I will be in to see you.

Yours sincerely

Ted

Hello Paul & Rob,

It is I Mr Watling, Am absolutely delighted wih the Honda I collected from you on Saturday and would again like to thank you for all your understanding and help. I cracked off 475 miles in 6 hrs 30 minutes today down to our French house and she never missed a beat, fantastic bike in all respects.

Regards to all Brian Wantling

Hi team,

I've been quick enough to complain when I've been unhappy with you in the past so it is only right to do the opposite.

I would like to thank Pete Leech for the excellent service in helping me to choose the right bike and getting it ready for me to pick up yesterday. I actually enjoyed the buying process and it has been a pleasure. Oh, and the bike is great too!

Regards

Roland Nissan

I had my Blackbird serviced about three weeks ago reg no P878 ***. Just wanted to say that it feels and rides like brand new and I would just like my thanks and appreciation passed onto the technician. Roll on the Spring!

Best regards Gary Lott

Just bought privately a CG125 originally supplied by you. Used to run a FJ1200 until a "fall" 10 years ago. Like many aged ex bikers there is always the call to get back on 2 wheels so I'm just testing the water (or the road) with a little bike. I called your spares counter and spoke with a most helpful gentleman (with a slight limp) to get a can of oil and a handbook. He answered my question about "where's the lights switch", answer there isnt!! I then went to the clothing dept and again got the most excellent service in buying a helmet. Nothing was too much trouble I then continued to your service centre and yet again dealt another very helpful gentleman who explained exactly why I couldnt get a service "while you wait" for a CG125. All in all a very pleasant experience for which I am grateful

Thank you Dobles!

Regards

Tony Sparling

Hi Paul,

Made it home ok. Just squeezed onto the only ferry that day because of the bad weather. Rode thru hail, rain and a small blizzard in Wales and, unbelieveable winds in Ireland.

What an episode!

Bike is great and had a lovely weekend away with Liz on it, over a thousand miles already.

Thanks for all your help and meeting me so late, and I hope we will do business again soon.

All the best

Pat

Hi Paul

A few months into having my new VFR800A6, I thought I'd drop you a quick note to say thanks you to both you, Rob May and James Daley for all your help and outstanding customer care provided to myself and Wendy.

Thanks for your assistance.

Kind regards

Ian Thorley

Paul

I just wanted to email a thank you for your prompt attention this morning. Having spoken to a very helpful gentleman at the service centre, the bike is booked in for next Wednesday, being the first mutually convenient appointment. They did have stuff for Monday but I'm not available then or Tuesday due to work commitments.

So far, I have to say that Doble Motorcycles have lived up to their reputation of service and friendliness and I thank you for that. I now looking forward to getting to know the bike better next week.

Regards Alan Rogers

HI Paul, Just dropping a line to say what Superb Service I thought of the whole transaction when buying my bike from yourselves, everything fitted to the bike was done so superbly and your delivery chap could not have been more helpful and friendly, he was very knowledgeable and generally a nice guy, please pass on our gratitude. Many thanks again for a pleasant transaction I will certainly be recommending Doble Motorcycles to my friends. Kind regards Bob Douglas.

Paul,

I would just like to thank you for the excellent and professional assistance you provided to me last Friday during my visit to the showroom.

You made the purchase of my new Honda Shadow a painless and pleasurable procedure that simplified everything perfectly! No confusion for 'bike novices' such as myself.

I am looking forward to picking up the bike as planned. Again, many thanks for all the help you gave.

Tony Ritchie

Dear Paul,

Absolutely delighted with the bike. It was very easy to deal with your company and if anyone here enquires regarding a purchase I will not hesitate to give your details.

The bike exceeds my expectation and time travelling to and from work has been reduced by 30 minutes and thats without breaking any speed limits, just filtering through the traffic.

Cheers!

Davy Ross

Just wanted to say, and please pass this on to your boss, that Paul and his colleague whom I apologise for not recalling his name have been the main reason as to why I have chosen to buy my bike from Doble. I live in Ealing and there are many closer dealers I could have chosen to go with.

I take my test next week (fingers crossed) and hope to collect the magnificent ST1050 after.

Dear Shelly. I've wanted a Honda all my life. I'll be 39 Years old on 7 July 2007... a very special day 07/07/07 which happens once every 100 years. Mr Paul Styles helped me get my Honda wings XL125V Varadero. He had gone above and beyond the service expected , I recommend Doble to everyone who sees my Honda. Thank you so much for the help and service and for the opportunity to give feedback and especially for your time. Sincerely Anthony Cairns.

Hi Paul

Just a quick note to say thanks for your help today with the handover of my new Pan - my first ride on one of these was the trip home from your showroom this afternoon, and I'm really pleased with my choice. Easily a better ride than the K1200GT which I was considering against it.

And thanks for showing such good grace in the face of my relentless haggling; it's been very enjoyable purchasing experience and I daresay we'll be back to you when Heidi's passed her test.

Regards

James

Thankyou very much for your excellent service , it has been pleasure buying a bike from you , a very good hand over by your driver . very impressed with the bike and would happly recomend doble to anyone buying a bike .

thanks again

Jason Kirk

hi paul

Just to let you know we both got home safe and sound eventually, it was the nicest most comfortable ride i have had for years ,ive had about 200 bikes since i was 16 i buy and sell cheap ones as well just love my bikes ,its only recently that i have bought new although i have had dealings with many a dealer. but none have been as good as you you have always been honest and given me a good deal it helps having a great product if i end up selling this one i will probably go back to older bikes ive had 4 cbx1000s and would buy another tomorrow but if i buy another new one it will be a honda and from you

once again many thanks see you soon regards malcolm

ps if you open a branch near reading i would love a job been in sales for years in print boring ,so bear me in mind if a position comes up

thanks again

Hi

Just to say a big thank you for a smooth deal on a great bike. Buying over the phone and a big distance always has it's concerns but not this time. Bike is everything I expected, and all the paperwork with it. Will highly recommend you in the future, and will certainly travel back up for tyres etc(expecting a good deal).

See you soon.

Yours sincerely

Gerwyn Harris

Fantastic, I have at last found a dealership that care about there customers, this companies customer service is on par with Virgin Atlantic, and you don't get much better than that. I found Mike Doble very easy going, fair on our haggling (ish) whilst trying to make a living, he's also open to negotiation and he even buys you a coffee. Having bought a Pan European off of Mike in June to tour France and Spain for six months (a superb bike by the way) I went to see Mike December 06 to trade in for a March 07 model, we've almost agreed a deal!!! The lads in the shop, (James, what he doesn't know about clothes and accessories isn't worth knowing), the workshop service is second to none, the lads on reception are always very cheerful and polite (very rare these days). I wouldn't dream of going anywhere else.Try Dobles you won't be sorry.

Thanks Mike for providing a superb all round service.

Ian Blackford

Paul

Just just a quick note to express my thanks on how efficiently my concerns and issues have been resolved. The mark of a quality company is when the after sales service looks after the customer in equal terms to when its trying to secure a deal. From this customers point you've done this. I'll be buying my future bikes and accessories at dobles.

Del

Hi Mike

Just wanted to drop you a line to say it as been a fantastic experience purchasing my new Repsol Fireblade from you. Your staff ie Paul & Rob were very professional and i would not hesitate in recommending your company in the future.

Yours sincerely

Tony Stewart

Hello Paul

Thank you for the courtesy extended yesterday when I collected my motorcycle, it was a delight to ride and I was home in one piece. Will you please pass on my thanks to your staff both at the show room and the workshops for the help and assistance, I can see why your company is at the forefront of its industry.

Dear Mr Doble,

I recently bought a Honda Shadow VT750 from your Salesman Paul Styles. I originally purchased a Honda Rebel ( again from your shop) in 1999. At the time, Paul was extremely helpful, particularly as I was very much a novice rider.

When I visited your shop last week, I was amazed that Paul recognised me. Again he was very helpful, and offered me an attractive deal. Of course I shopped around, but I was not treated with such professionalism. I have been in sales for many years and have been a Sales Director in charge of a commercial operation. The past five years I have run my own business involved in teaching the principles and disciplines of selling. Not that this makes me anybody special! But, I felt compelled to write to you and say that Paul displays such a professional and personable attitude. Having employed people in the past, I know how difficult it can be to find someone who can focus on their customers' needs rather than look out for their own aims, which invariably never leads to repeat business, For me, repeat business ensures an organisation's longevity. After sales service is an integral part as well. I would just like to take this opportunity to say thank you for such a good purchase and assistance from Paul. He truly is an asset to your company. We took the bike out tonight, and it was a joy! I will not hesitate to recommend your Company in the future.

Thank You once again..

Dear Mike,

I thought I would just drop you a quick line to say how impressed I was recently with your service department. In particular, the two chaps who run the front desk and most of all Matt who has always worked on my bike. Last week I encountered a small problem with a stone jamming the radiator fan. This caused the fuse to blow. Not being the most technical minded of people with bikes, I popped in the off chance to see if the problem could be resolved? Within 5 minutes I was back on the road. I have been in to the department on previous occasions and most recently for a regular service. Nothing is too much trouble for Matt and he has always taken the time to answer my questions and explain things to me and importantly how to look after the bike. This kind of attitude is rare these days and makes all the difference in terms of customer service. Please pass on my thanks to your team and I look forward to a long lasting relationship with Dobles.

Yours Faithfully

I have never had dealings with Doble Motorcycles before, but I would be more than happy to recommend them to anyone. I have received a first-class, courteous service throughout. Bob, who delivered the bike to me is obviously an asset to your team.

Best Regards

To all the lads at Dobles,

Thank you so much for the expert help you provided for the somewhat complicated situation with my CBR125. I have now been reimbursed the monies from the dealer concerned regarding the repairs they should have dealt with. And I also thank Honda dealer headquarters for making the motorbike once again roadworthy, again, the dealer concerned should have ensured before retailing the vehicle to the unsuspecting public such as ourselves. I will indeed be returning to you from this time on for any problems and repairs the bike may need, including yearly services in the future.

With kindest regards.

Kaz.

Having just received my motorcycle back from your service department I write to record my appreciation of your staff there.

A couple of weeks ago the electric screen motor failed on my 30 month old ST1300, purchased used from your dealership last August. Imagining crippling repair bills, I brought the motorcycle into your service department on Thursday where your man on the spot scratched his chin and said he would "see what he could do". When I telephoned on Friday afternoon your staff had negotiated an arrangement with Honda whereby they would pay for the replacement motor and I would pay for the labour. This has saved me at least £200. When I arrived on Saturday morning, not only had the screen motor been replaced but the wiring for the heated grips had been tidied up (at no extra cost) and the whole machine was beautifully clean, something it certainly wasn't when it was booked in! All this and a free loan bike to boot.

This is the second motorcycle I have bought from your dealership in my return to motorcycling after a 25 year break, and remembering what sort of service existed then (and now, in some cases), it is a pleasure to do business with your friendly and enthusiastic shop and service department staff.

There really is no need to go elsewhere.

Dear Paul,

Just a note to thank you for the great service in selling my RC45 and buying the VFR. Also, thanks to Bob the driver for his prompt deliveryand friendly and courteous manner. You have a great front man there for Dobles when he is on his travels for you.

Just a quick note to thank you all at Dobles for my 2005 Honda CBR600RR. From first contacting you to the delivery to Inverness was all done by phone and e-mail. The fact I am over 3000 miles away in Saudia-Arabia it went very smoothly thanks to your professional way you dealt with my order and made it very easy for me to buy from you. I am looking forward to May when I am home in Scotland to enjoy the new bike. I shall recommend Dobles and certainly say to friends to visit your Web site.

Thank you Paul, I shall contact you when I am in UK.

I'm an experienced web user and the web site is pretty well put together and has a sense of humour so top marks.On that as some of the sites out there are fairly shoddy affairs so i think it was money well spent!

Yours Sincerely

Would just like to thank you for the help and advice and I would be grateful if you pass my thanks on to the staff concerned. I can't remember a time (in any type of shop) where the staff collectively have been so helpful and enthusiastic.

I just wanted to e-mail to say thanks to Paul in parts. My Hornet 600 was knocked over when parked by a hit and run driver, consequently I needed several parts for the right hand side of the bike. An added pressure was that I had to have the bike back on the road in a short time scale in order to go to a family wedding on the following Saturday.

All but one of the parts I needed were available, but one bit, the footrest was unavailable, and Honda had them on back order until the 31st August - four days after the wedding. When I explained my problem, Paul phoned round and eventually found one. The part arrived with you on Wednesday, and all the parts were with me by Thursday, giving me time to fit them and get to the wedding.

So, anyway, thanks for the excellent service.

Many thanks for the delivery of my new VFR yesterday, nice to see that there are still some companies around that fully deliver on the promises made so a big thanks to you and the team for some excellent customer service.

Keep up the good work

I thought i would send you an e-mail to let you know that i am very happy with the bike and would like to thank you very much , its a pitty that your not in Scotland for the servicing of it,

once again thanks

Thanks to your staff for the prompt service which I received when I came to collect the fireblade, last week. It was appreciated, as I was in a rush as I had to return to work that evening.

Thanks again.

I feel I must write and praise you for an excellent salesman you have called Ian. Myself and my brother were looking to buy 2 Honda CB1300's new. After having no success with our local dealers whose salesmen knew very little about the bikes and offered silly prices for our part exchanges. I picked up MCN and started phoning Honda dealers but did not want to travel too far. I saw your companies number and spoke to Ian, finally someone who spoke sense! Myself and my brother arranged to meet him at your shop on our bikes. We found Ian not pushy but at the same time very professional in his job. He gave us a fair price on our current bikes and the deal was done. I only wish our local dealers would take a leaf out of Ian’s book! We normally change our bikes every 2 - 3 years and we know where we will be coming to despite you being a hours drive each way as the service and good choice of bikes is worth it.

Dear Mike

Just a few lines to say thank you to the guys in the workshop and on reception who helped me over the phone last Thursday 200 miles from home and in the pouring rain when I couldn't de activate the immobiliser on my R1100S after stopping for fuel. Turned out it was moisture (i.e rain) that had got into the transmitter which I was able to sort out with the hot air dryer in the WC of the filling station! Anyway do pass on my thanks as talking it through helped me sort out the problem and saved me a long (and embarrassing) wait for a breakdown truck.

I would like to thank you for sending the spare parts to my helmet as without these components the unit is not usable. Having contacted my BMW dealer 'Prestige' they were not very helpful and only provided me with your name and telephone number. To receive such service from a dealer who did not sell me anything and does not know me personally is exceptional.

Once again thank you.