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Hi Paul,
!!!!!!!YOU GUYS MADE IT DEAD EASY!!!!!!!
Had the CBF1000 for almost 3 weeks now and decided it was about time to email in with some comments. On how I've felt after buying my 1st new bike in 23 years!
1st It was the website that attracted me and even 'Her indoors' told me to pick up the phone and make the call!
2nd All questions were answered honestly on the phone call and at no time did I feel under pressure.
3rd I decided to visit to look and see for myself. Again you showed me both bikes I was interested in, gave me a bloody good deal on both and let me decide. Again my decision and no pressure, accessories and delivery discussed. Bike Sold !! If you remember I was quite stunned at how quick we had done the deal and asked "Is that it?" Yes was the reply what more do you want?
4th Delivery was brilliant, Control's etc ran through even though it was getting late in the day and your guy (Tony) had 170 miles to cover before he got home, it was as if I was just around the corner. No question was problem.
5th The new Honda is so comfortable even 'her indoors' was tempted out for a run last Sunday at just above freezing point!!
Pass on my Thanks to all at Doble's who where involved. I've been mentioning you guys to whoever I can at every opportunity. Including my bike/your logo on my laptop's desktop much to the annoyance's of my other motor trade customers!!! But as I say to them " You need to be the best to get on my screen!"
Regards
Phil Harvey
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Hi Ian,
Customers are always quick to moan when things go wrong but not so quick when it comes to heaping praise for good service from any company.
I would like to say how pleased I am with the recent service shown to me by Doble's when things did unfortunately go astray. I thought here we go again, more problems but with a different company name. How wrong I was, you and the team there at Doble's not only provided an after sales response the like of which I have never experienced before but with a
Special thanks must go to you for over-viewing the project and grateful thanks to the person or persons responsible for repairing my bike to , it looks so much better than it did with no signs of the previous problems reoccurring.
Please past on my gratitude to those concerned, I can now use my bike for my instructional work with a great deal of pride.
Once again many thanks.
Best Regards
Roy Marks
Learn2Ride Motorcycle Training.
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To the directors,
Thank you for the service you gave me on buying my new bike, Mike Edwards dealt with it and I found him, , well done.
I would buy from him again, and Doble so far so good.
I think Mike should get a extra bonus anjd I am sure he will be selling much more after my Motor Cycle News Advert for him and Doble. Thank you
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Mike Edwards is great and he was never to busy to chat about anything about my bike. Top marks to him and Pete
Dobles is by far the best people to buy a bike from. I WILL be using them again when its time for another bike.
I visited the web site every day and went through the bikes a few times. It is a site that I use and the Dobles name is a name you can trust and you get a good deal.
Lastly I would like to thank everyone at Dobles for everything that you have done for me. Big thanks to Mike Edwards for everything you have done will but you a pint if we meet, Also Rob and Pete (with the DEEP voice) you are a credit to Dobles and you should all get a "pay rise" All the best Robert Ramsay
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Just a note to say thank you for the time and effort you spent with me on helping me decide on the next new bike. I was with the efforts and how you helped me make the correct choice.
Thank you for the teas and coffee too and the hob nobs chocolate too, I think you should get an extra bonus from your boss for the sale and a well done as its customers that keep coming back for more like me when you get good service.
I found the showroom very inviting, and the staff friendly and not pushy, but knowledgeable.
I know I am very fussy about the condition of my bikes and hope she will be polished to perfection when I pick her up. I will have to get new carpet for her to sit on and special covers I have heated and ready for her.
So thank you Mike Edwards, see you after my break
Mr Stanley and his NEW CB1300S Faired RED & WHITE.
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Dear Paul,
Re: Purchase of Honda Varadero
I just want to say to you that I have now brought many new bikes from you over many years and during that time I have found you and your Staff always to my needs whether it is buying a bike, equipment or arranging a Service.
I also welcome the fact that when I talk buying and selling figures with you I know that it is not worth trying to haggle because your prices are keen on both parts of the deal.
To summarise I cannot ever envisage me ever getting any other bike than a Honda because a Honda is reliable, good value and backed up by a superb dealership.
Please do not hesitate to use this letter as a testimonial and just to clarify I am not in any way related to either you or any members of your Staff.
At the moment, given how much I like my new bike so much I cannot imagine me buying another for at least four years but then again you know how we bikers can change our minds about what we want so you never know.
Whether it is four years or sooner rest assured that if I do need to change my bike I will be in to see you.
Yours sincerely
Ted
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Hi Paul,
Made it home ok. Just squeezed onto the only ferry that day because of the bad weather. Rode thru hail, rain and a small blizzard in Wales and, unbelieveable winds in Ireland.
What an episode!
Bike is great and had a lovely weekend away with Liz on it, over a thousand miles already.
Thanks for all your help and meeting me so late, and I hope we will do business again soon.
All the best
Pat
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Hi Paul
A few months into having my new VFR800A6, I thought I'd drop you a quick note to say thanks you to both you, Rob May and James Daley for all your help and provided to myself and Wendy.
Thanks for your assistance.
Kind regards
Ian Thorley
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Hi Paul
Just a quick note to say thanks for your help today with the handover of my new Pan - my first ride on one of these was the trip home from your showroom this afternoon, and I'm really pleased with my choice. Easily a better ride than the K1200GT which I was considering against it.
And thanks for showing such good grace in the face of my relentless haggling; it's been very and I daresay we'll be back to you when Heidi's passed her test.
Regards
James
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, I have at last found a dealership that care about there customers, this companies customer service is on par with Virgin Atlantic, and you don't get much better than that. I found Mike Doble very easy going, fair on our haggling (ish) whilst trying to make a living, he's also open to negotiation and he even buys you a coffee. Having bought a Pan European off of Mike in June to tour France and Spain for six months (a superb bike by the way) I went to see Mike December 06 to trade in for a March 07 model, we've almost agreed a deal!!! The lads in the shop, (James, what he doesn't know about clothes and accessories isn't worth knowing), the workshop service is second to none, the lads on reception are always very cheerful and polite (very rare these days). I wouldn't dream of going anywhere else.Try Dobles you won't be sorry. Thanks Mike for providing a all round service.
Ian Blackford
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Dear Mr Doble,
I recently bought a Honda Shadow VT750 from your Salesman Paul Styles. I originally purchased a Honda Rebel ( again from your shop) in 1999. At the time, Paul was , particularly as I was very much a novice rider.
When I visited your shop last week, I was amazed that Paul recognised me. Again he was very , and offered me an attractive deal. Of course I shopped around, but I was not treated with such . I have been in sales for many years and have been a Sales Director in charge of a commercial operation. The past five years I have run my own business involved in teaching the principles and disciplines of selling. Not that this makes me anybody special! But, I felt compelled to write to you and say that Paul displays such a professional and personable attitude. Having employed people in the past, I know how difficult it can be to find someone who can focus on their customers' needs rather than look out for their own aims, which invariably never leads to repeat business, For me, repeat business ensures an organisation's longevity. After sales service is an integral part as well. I would just like to take this opportunity to say thank you for such a good purchase and assistance from Paul. He truly is an asset to your company. We took the bike out tonight, and it was a joy! I will not hesitate to your Company in the future.
Thank You once again..
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