Customer Satisfaction Survey

As General Manager of Doble Motorcycles, I would like to thank you for choosing us to supply you with your new motorcycle or accessories. To help us ensure that the service we provide is efficient, please take a few moments to tell me about the customer service you have received so far. We appreciate your business and therefore want to make sure that we continue to meet your expectations.

If you have answered any of the questions "Average" or worse, we would appreciate the opportunity to try and put things right for you. Please take a moment to explain the problems you have experienced in the box below. Of course, if you have had a positive experience with the service/customer care at Doble Motorcycles we would also welcome your comments!

	Your details (* indicates compulsory fields)
	Name * Telephone Number Email Address * Address

	1. Was your recent visit to Doble Motorcycles to:
	Purchase a New / Used Motorcycle. Purchase Clothing. Purchase Parts & Accessories. Have your Motorcycle Serviced. Other? Please state reason opposite. Any appropriate comments

	2. Throughout your recent visit, was the level of customer care and attention you received:
	Superior Very Satisfactory. Average Somewhat Unsatisfactory Very Poor Any appropriate comments

	3. If you have just taken delivery of/collected a new/used motorcycle, how would you rate the way in which the vehicle was handed over to you:
	Superior Very Satisfactory Average Somewhat Unsatisfactory Very Poor Question Not Applicable Any appropriate comments

	4. If you have had the opportunity to browse or purchase products from our clothing/parts department, how would you rate the range of products that we stock:
	Superior Very Satisfactory. Average Somewhat Unsatisfactory Very Poor Question Not Applicable Any appropriate comments

	5. How satisfied are you with your recent purchase:
	Highly Satisfied Somewhat Satisfied Neutral Somewhat Unsatisfied Very Unsatisfied Any appropriate comments

	6. If you have recently had your bike serviced or repaired, how would you rate the overall experience:
	Superior Very Satisfactory Average Somewhat Unsatisfactory Very Poor Question Not Applicable Any appropriate comments

	7. When making your booking, were you offered a “While You Wait” service or service loan bike?
	Yes No Question Not Applicable Any appropriate comments

	8. On collection, did you find your bike to be in a clean and satisfactory condition?
	Yes No Question Not Applicable Any appropriate comments

	9. If you visited our website at doble.co.uk what were your impressions? Based on the design of the site, the content of the site and it's ease of use, you found the site to be:
	Superior Very Satisfactory Average Somewhat Unsatisfactory Very Poor Question Not Applicable Any appropriate comments

	10. Based on your overall experience of Doble Motorcycles, would you consider recommending us to your friends, family and colleagues?
	Yes No Any appropriate comments

Any additional comments including Staff Commendations if appropriate.

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It is always nice for a member of staff to have commendation where due. If you feel that an individual has gone out of their way to help you and deserves a special mention, please let us know , or make you comments known in our guest book.

Thank you for taking the time to complete this survey and we look forward to seeing you again soon at Doble Motorcycles.

Julia Kenny
Office Manager