Our Commitment to TCF (Treating Customers Fairly)
All of our sales staff and senior management team are each qualfied as SAF Experts - Specialist in Automotive Finance - and undertake take regular training and competency test to ensure our high standards are maintained.
Doble Motorcycles has been directly regulated by The FCA since September, 2005. We have made a commitment to them to treat Customers Fairly in all areas of our business.. Whether you are buying a bike, a helmet or are in for a service, we will always provide the best advice and recommendations that are suitable for your needs. You can be confident that you are making an informed decision and dealing with a business that always puts the customer's interests first.
There are six consumer outcomes that we strive to achieve to ensure fair treatment of our customers:
Consumers can be confident that they are dealing with firms where the fair treatment of customer is central to the corporate culture.
Products and services marketed and sold in the retail market are designed to meet the needs of indetified consumer groups and targeted accordingly.
Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Consumer are provided with products that perform as firms have led them to expect, and the associated service is of an accetpable standard as they have been led to expect.
Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
For further information about the FCA and how they supervise our business, please click the link to their website. http://www.fca.org.uk/consumers
Please note that whilst we take great care to ensure that our prices and information are 100% accurate, we do reserve the right to amend the quoted details if they are incorrect.
*Please note that there is an additional £99.00 preparation fee payable on the purchase of all new and used motorcycles.
Doble Motorcycles, 86-92 & 103 Brighton Road, Coulsdon, Surrey, CR5 2NG is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 305083.
Our permitted business is Motorcycle Dealer and Associated Sales. You can check this on the Financial Services Register by visiting the FCA’s website or by contacting the FCA on 0800 111 6768.